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IT Administrator

KLBK / KAMC-TV

Location: Lubbock, TX

Contact Name: Nexstar Media Group

Web: http://www.everythinglubbock.com

Job Description

Category: Engineering
Position/Title: IT Administrator

Details: TX, Lubbock

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The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones.

•    Maintain and troubleshoot devices and systems, hardware, and software
•    Document system performance, bugs, debugging, and program requirements
•    Follow maintenance protocols to ensure systems are secure and ready for users
•    Field incoming help requests from end users via both telephone and work orders in a courteous manner
•    Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
•    Build rapport and elicit problem details from end users and vendors
•    Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
•    Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
•    Apply diagnostic utilities to aid in troubleshooting
•    Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
•    Identify and learn appropriate software and hardware used and supported by the organization
•    Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
•    Test fixes to ensure problem has been adequately resolved
•    Perform post-resolution follow-ups to help requests
•    Develop help sheets and knowledge base articles for end users
•    Perform related duties consistent with the scope and intent of the position

Vacancy Type: Full Time
Date Posted: 4/6/2022
Closing Date: 9/30/2022
City: Lubbock - 79423
State: Texas
URL: http://www.everythinglubbock.com

Experience:
•    Knowledge of basic to intermediate computer hardware
•    Knowledge of the Open Systems Interconnection (OSI) Model
•    Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
•    Experience with database systems (SQL, SAP, Oracle)
•    Knowledge and experience in application support experience
•    Working knowledge of a range of diagnostic utilities
•    Exceptional written and oral communication skills
•    Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills

Requirements:
•    Strong documentation skills
•    Solid understanding of the organization’s goals and objectives
•    Ability to conduct research into a wide range of computing issues as required
•    Ability to absorb and retain information quickly
•    Ability to present ideas and user-friendly language
•    Highly self-motivated and directed
•    Keen attention to detail
•    Proven analytical and problem-solving abilities
•    Ability to effectively prioritize and execute tasks in a high-pressure environment
•    Exceptional customer service orientation and focus
•    Experience working in a team-oriented, collaborative environment
•    Ability to utilize a telephone
•    Ability to reason and answer questions
•    Ability to operate various office machines

Contact: Apply online at: https://nexstar.wd5.myworkdayjobs.com/nexstar

Apply Online URL: https://nexstar.wd5.myworkdayjobs.com/nexstar

***** EOE/MINORITIES/FEMALES/VETERANS/DISABLED *****