Client Success Strategist

Location: Houston - Galveston, TX

Contact Name: Audacy Inc.

Web: https://careers-audacy.icims.com/jobs/6902/client-success-strategist/job

Job Description

Category: Media - Journalism - Newspaper
Position/Title: Client Success Strategist

Details:
Audacy Houston is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main support to the Account Executive in execution of advertising campaigns, including radio and digital media as well as live event integrations.

Vacancy Type: Full Time
Date Posted: 7/30/2024
Closing Date: 10/28/2024
City: Houston
State: Texas

Experience:
•    Support assigned Account Executives with the following:
•    Creation of media plans/presentations
•    Assistance in maintaining and upselling clients by creating campaign and monthly recaps
•    New business appointment setting
•    Be proficient in all sales tools and resources to assist in all stages of the sales cycle
•    Assist Account Executive in research and preparation for client meetings
•    Managing credit and account receivables for client campaigns
•    Shadow all key and target sales calls

Lead conversations with internal creative and execution teams to client expectations and deadlines are met.Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothlyDigest and articulately relay feedback and expectations to client and internal teams.Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal team members to seek out solutions that cater to both the client expectations as well as Audacy best practices.

Requirements:
•    Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
•    Basic understanding of digital advertising strategy and measurement is preferred.
•    Strategic thinker and solution-oriented with proactive attitude
•    Ability to build presentations
•    Effective communication with both internal employees and externally with clients
•    A background working with and leading communication with internal teams
•    Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
•    Exceptional communication and writing skills
•    Proficient in Microsoft Office Suite & Google Suite
•    A valid driver’s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required.
 
Additional Information:
Audacy, Inc. (NYSE: AUD) is a scaled, multi-platform audio content and entertainment company with the country’s best radio broadcasting group, a leader in virtually every segment of audio, and America’s #1 creator of original, premium audio.  Audacy engages over 170 million consumers each month, bringing people together around the news, sports, podcasts and music that matter to them. Learn more at www.audacyinc.com, Facebook (Audacy Corp) and Twitter (@AudacyCorp).    

Contact: Please upload resume and apply at https://careers-audacy.icims.com/

Apply Online URL: https://careers-audacy.icims.com/jobs/6902/client-success-strategist/job

Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.