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Candidate Details: Radio Jobs
| Name | Cyndi King |
|---|---|
| cyndi.austin@gmail.com | |
| City | Austin |
| State | Texas |
| Phone | 512-386-1358 |
| Categories | Business/Accounting/Human Resources, News/Reporting, Production, Promotions/PR/Marketing, Weather |
| Resume Text |
Cyndi J. King 13021 Legendary Dr #733 Austin, TX 78727 Phone 512-386-1358 E-mail cyndi.austin@gmail.com Education 2007-Present Austin Community College Austin, TX Major: Radio, Television, Broadcasting 2004-2004 Penn State Behrend Erie, PA Major: Marketing Skills Typing: 60-65 wpm. Marketing and Promotional Film and Television Production Radio Announcement Customer Service Microsoft Office-including Word, Excel and Power Point Work experience: 3/2/2007-Present Time Warner Cable Austin, Texas Customer Care/Front Counter Responsible for customer service for residential cable customers. Duties include answering customer queries, problem solving and providing detailed information on new products. Troubleshooting and handling delinquent accounts and coordinate collections. Dealing with escalated calls, regarding customer complaints or billing disputes and helping out with training of new hires. 6/2003-10/2004 Time Warner Cable Erie, Pennsylvania Customer Care/Front Counter Fielded questions and solved customer service problems by telephone or in person. Handled delinquent customer accounts and coordinated collections. Received orders for installation, disconnect or change in service. Answered questions on programming and troubleshooted service problems. Provided adjustments and sale information. Acted as liaison between customers and other departments in the company. 5/2002-6/2003 Time Warner Cable San Diego, California MISP Administrator(Nosa) Maintained the accuracy and integrity of the national online database. Created and updated various lead reports. Interacted closely with Field Service and Customer Service representatives and supervisors. Set up and conducted all necessary product training classes. Attended weekly conference calls with vendors and Executives. 1999-5/2002 Time Warner Cable San Diego,California Marketing Clerk Coordinated outside Marketing events and responsible for training staff and volunteers. Worked closely with Marketing Coordinator with researching and handling channel lineup changes and inquires. Plus new customer packets. Distributed campaign information to customer contact staff. Processed reports for sales commissions for customer service representatives from channel vendors on a monthly basis. Processed yearly customer survey forms. Conducted games, contest and in charge of prize distribution. Answered questions and complaints from customers and distributed proper literature. Performed all other marketing duties as needed. |
| Posted | 2008-05-07 11:00:53 |
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